1. cuervo
  2. Commercial Templates
  3. Wednesday, 01 February 2017
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Hi, I installed your Nadia demo and a production site to which I installed the Nadia template I just bought. I've been trying for 2 hours to replicate your Example Style 1 but I can't get the header background image to work. The Header Image(s) option in the Styling tab of the template isn't working. It'll let you choose an image but it won't keep your selection. In your example style, you don't seem to have done it that way either.

Could you please give me some step by step instructions how to achieve the header image with the superimposed text.

Thanks,

Lio

===

Update: While waiting for your reply I finally figured out that the header background image in the template settings only works if you have a published module in the showcase position. I hope this helps other users with the same issue.

L
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Hello

Checking your site on both Firefox and Chrome, your header image appears to be displaying without issue.

I have noticed this image is very large in filesize (8,250.58 KB) which is causing it to be quite slow to appear.

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 1
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Hello, I have just emailed you as issue has recurred - can you advise which plugin caused the previous issue?
  1. more than a month ago
  2. Commercial Templates
  3. # 2
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Hello

Issue has been resolved.

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 3
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Please go ahead now :)
  1. more than a month ago
  2. Commercial Templates
  3. # 4
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Hello

We still do not have the access rights to disable your plugins.

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 5
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OK Please go ahead thank you
  1. more than a month ago
  2. Commercial Templates
  3. # 6
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Hello

You still appear to have a large number of plugins installed. If you allow us access to disable your plugin we will see can we find the offending plugin.

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 7
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Done thank you
  1. more than a month ago
  2. Commercial Templates
  3. # 8
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Hello

May I suggest sending temporary administration access to your Joomla installation to info@joomla51.com and we will jQuery Easy for you. For our reference please paste a link to this post in your email.

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 9
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Hello we have disabled, but this has not fixed the problem. Can you advise of the next step?
  1. more than a month ago
  2. Commercial Templates
  3. # 10
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Thank you

You appear to be loading two version of jQuery which is causing some conflict issues. Firstly may I suggest disabling any plugin you are not using as you have quite a few installed (Extensions -> Plugins).

May I also suggest installing jQuery Easy which ensures only one copy of jQuery loads... https://www.joomla51.com/tutorials/item/resolving-javasript-errors-in-joomla-using-jquery-easy

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 11
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Done thank you!
  1. more than a month ago
  2. Commercial Templates
  3. # 12
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Hello

May I suggest sending temporary administration access to your Joomla installation to info@joomla51.com and we will examine this issue further. For our reference please paste a link to this post in your email.

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 13
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Hello, since updating to Joomla, the template headers for Nadia are not showing the images for our site. They are still in Styles, but simply not showing on the site. I have redownloaded the latest template from your site to no avail.
  1. more than a month ago
  2. Commercial Templates
  3. # 14
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Hi Lio

Thank you for bringing this issue to our attention.

We have just updated our Nadia template which will resolve any issues with the selected images not been saved and also an issue on adding multiple images in one session. For details on updating your template may I suggest the following article.. http://joomla51.com/tutorials/item/updating-your-template

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 15
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