1. Giorgini
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  3. Thursday, 28 April 2016
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Hi,

I can see correctly the "Great Vibes" font only from some computers.
What should I do ?
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Hello

Would you have a URL to an example of this issue?

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 1
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Hi, this is the URL:

http://www.labastidedeclaude.com/

thanks
  1. more than a month ago
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  3. # 2
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Hello

Unfortunately we have been unable to replicate this issue. We have tried a number of devices with various browsers to the same effect. Are you have similar issues with all Google fonts?

Ciarán
  1. more than a month ago
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  3. # 3
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Yes, I have verified that I have the same issues with all Google fonts.

I have 5 PC in my office, it works correctly on 3 (with Windows 7 and Windows 10 using Chrome e Firefox) and it doesn't work on 2 (with Windows 7 and Windows 10 using Chrome and Firefox).

Fabio.
  1. more than a month ago
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  3. # 4
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Hi Fabio

Unfortunately it is very hard for us to offer advice when we are unable to replicate the issue. It sounds like a local issue where Google fonts are not loaded. Have you had this issue with other sites loading Google fonts? Have you tried loading your site outside of your office connection?

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 5
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Hi,

I understand that it's difficult to solve this (strange) issue.
>Have you had this issue with other sites loading Google fonts?
I try to set "Great Vibes" to Article Head font og this site: http://www.nextsolution.prato.it (template: Virtuoso).
and It has the same behavior

>Have you tried loading your site outside of your office connection?
Yes...same behavior, in some PC it works in other PC it doesn't

Fabio
  1. more than a month ago
  2. Commercial Templates
  3. # 6
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Hi Fabio

You could try disabling any 3rd party plugins to ensure these are not effecting the loading of your Google fonts.

If the issue is only present on some pages then consider disabling all your modules and see if this resolves the issue. If it does then enable them one by one until you find the offending module.

Ciarán
  1. more than a month ago
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  3. # 7
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Hi Ciaran,

I've disabled all the plugins and modules....but, unfortunately, the problem still remains.

I have the same issue if I view the demo-template http://demo.joomla51.com/0116/ (then I think it's not a joomla configuration problem).

instead if I view the google font at the address https://www.google.com/fonts/specimen/Great+Vibes , it see the font correctly.

Fabio.
  1. more than a month ago
  2. Commercial Templates
  3. # 8
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Hi Fabio

May I suggest sending temporary administration access to your Joomla installation to info@joomla51.com and we will examine this issue further. For our reference please paste a link to this post in your email.

Ciarán
  1. more than a month ago
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  3. # 9
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Sent

Thanks
  1. more than a month ago
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  3. # 10
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Thank you Fabio

I have updated how your Google fonts are loaded (removing the 'http:'). Has this resolved the issue?

Ciarán
  1. more than a month ago
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  3. # 11
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unfortunately the issue still remains.

Fabio
  1. more than a month ago
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  3. # 12
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Hi Fabio

We are at a bit of a loss here. It's an issue that has not been reported before. Are you getting any errors in your console (Google Chrome -> F12 -> Console)? If so could you post the error below.

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 13
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Hi Ciaran

yes....i got errors !!

(index):1 Font from origin 'http://fonts.gstatic.com' has been blocked from loading by Cross-Origin Resource Sharing policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'http://www.labastidedeclaude.com' is therefore not allowed access.

If you want I can give you a teamviewer connection to the PC that doesn't work

Fabio,
  1. more than a month ago
  2. Commercial Templates
  3. # 14
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Hi Fabio

Could you try adding the following to the end of your htaccess file in the root of your Joomla installation...


 <FilesMatch "\.(ttf|otf|eot|woff)$">
<IfModule mod_headers.c>
Header set Access-Control-Allow-Origin "*"
</IfModule>
</FilesMatch>


Ciarán
  1. more than a month ago
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  3. # 15
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I modified the htaccess.txt uder the "public_html" folder, but nothing changes.

I tried to copy htaccess.txt as .htaccess, but nothing changes.

Fabio
  1. more than a month ago
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  3. # 16
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Hi Fabio

I have applied the following fix to your template... http://stackoverflow.com/questions/25694456/google-fonts-giving-no-access-control-allow-origin-header-is-present-on-the-r

Has this helped in resolving the issue for you?

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 17
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I'm sorry Ciaran, but it's still not working...

Fabio
  1. more than a month ago
  2. Commercial Templates
  3. # 18
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