Recent
Categories
View Replies (1)

Payment pending

  1. Issue
0
Votes
Undo
  1. MaZe01
    MaZe01
  3. Pre-Sales Question
  4. Tuesday, 26 January 2021
  5.  Subscribe via email
Hi,

I bought the 'Riley' template three days ago. Unfortunately, in 'My templates' I can't find the download option and the purchase is still pending. I paid with PayPal and got a payment confirmation from PayPal - so the payment should be fulfilled Could you help me with that?

Another purchase this day was available right away so I'm wondering why the second purchase is still pending. My username is MaZe01.

Best regards,
M. Gottschalk
Responses (1)
ciaran
ciaran
Love Fool Sherlock Holmes The Voice
Notable Answerer Notable Answerer
Accepted Answer Pending Moderation
0
Votes
Undo
Hi Marcel

My apologies for the delay in receiving your purchase. For some reason, your purchase did not register with our system. I have just approved your purchase and you should now be able to access your template via your My Download.

Thank you for your patience

Ciaran
  1. more than a month ago
  2. Pre-Sales Question
  3. # 1
  • Page :
  • 1


There are no replies made for this post yet.
Be one of the first to reply to this post!