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From the accrodeon menu, the top links do not work

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  1. niko7488
    niko7488
  2. Sherlock Holmes
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  4. Thursday, 21 May 2020
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https://prorok.de
Hello!
A year ago, I made an update to the Substance template. Some links in the version for smartphones do not work.
From the accrodeon menu, the top links do not work.
How to fix this bug?
Help me please.
And it’s impossible to view important sections of the site from your phone.
Thanks in advance for your help!
Attachments (1)
1111.jpg 1111.jpg
Responses (10)
ciaran
ciaran
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Hello

I can not think of any need for you to create a new Joomla install. It should be a case of simply install the new template to your current Joomla installation.

Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 1
niko7488
niko7488
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Thank you very much for your help!
Could you transfer the contents of my site to a new Jumla and a new template? How much does it cost you?

Thanks in advance for your reply.
  1. more than a month ago
  2. Commercial Templates
  3. # 2
ciaran
ciaran
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Hi Nikolay

Strange. We have tried on multiple devices (iOS and Android) and unable to replicate any issues. Our most recent templates include a different mobile menu system that may be suitable (eg. https://www.joomla51.com/demo/0168/).

Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 3
niko7488
niko7488
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Hello!
Also chrome. My phone is not old. Redmi Xiomi 2020.
Can you recommend another template? And then for a long time this problem does not go away.
Yours faithfully,
Nikolay
  1. more than a month ago
  2. Commercial Templates
  3. # 4
ciaran
ciaran
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Hello

One which mobile browser are you having this issue? Testing your site on Android with Chrome, we are unable to replicate your original issue.

Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 5
niko7488
niko7488
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Thank you so much! However, it doesn’t work on my smartphone. I seem to be updating the cache. On the computer in the view for the smartphone, everything works correctly.
  1. more than a month ago
  2. Commercial Templates
  3. # 6
ciaran
ciaran
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Thank you

The top menu parent links appear to be now working. We haven't actually changed anything is maybe your changes were simply cached.

Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 7
ciaran
ciaran
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Hello

May I suggest sending temporary administration access to your Joomla installation to info@joomla51.com and we will examine this issue further. For our reference please paste a link to this post in your email.

Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 8
niko7488
niko7488
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Hello!
Unfortunately, nothing has changed.
Attached screenshots. I replaced everything.
Attachments (2)
11.jpg 11.jpg
12.jpg 12.jpg
  1. more than a month ago
  2. Commercial Templates
  3. # 9
ciaran
ciaran
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Hello

Presuming I understand you correctly, to amend may I suggest the following article.. https://www.joomla51.com/tutorials/template-customization/mobile-menu-linking-parent-items

Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 10
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