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Can not install Serenity

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  1. chlyroju
    chlyroju
  2. Sherlock Holmes
  3. Commercial Templates
  4. Monday, 14 November 2016
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Good evening,
Can not install the demo of the Serenity installation
This blocks during the creation of tables in the database
See the attached image
Do you have an explanation
I have never had this problem with your templates
Thank you for your help
Christian
Responses (6)
chlyroju
chlyroju
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Yes, that's what I'm doing, waiting to find the solution
Thank you for your help
Cordially
Christian
  1. more than a month ago
  2. Commercial Templates
  3. # 1
ciaran
ciaran
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Hello

Unfortunately it is very difficult for us to troubleshoot this problem as it appears to be a local issue. If you have a working version of the template demo on your server, you could use Akeeba Backup to restore the working version to your localhost.

https://www.akeebabackup.com/

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 2
chlyroju
chlyroju
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No, I do not have the problem to install the package joomla 3.6.4
  1. more than a month ago
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  3. # 3
ciaran
ciaran
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Hello

Are you having a similar issue if you try installing the default Joomla package (https://downloads.joomla.org/)?

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 4
chlyroju
chlyroju
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Hello,
I have no problem on remote server but only locally. There must be a xampp configuration problem.
If you have a track?
thank you for your reply
cordially
  1. more than a month ago
  2. Commercial Templates
  3. # 5
ciaran
ciaran
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Hi Christian

We have updated the Serenity demo installer to Joomla 3.6.4 and also changed it to the more widely supported UTF8 which will hopefully resolve this issue. To obtain this update simply re download your template from your 'My Downloads'.

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 6
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