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Browser error

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  1. Mol4
    Mol4
  2. Sherlock Holmes The Voice
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  4. Thursday, 24 June 2021
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Hello Ciaran,

on my testsite I'm using the Emani template.
On desktop and smartphone everything is oke.
But when I open the website on my tablet I get this error:
"Sorry, this website uses features that your browser doesn't support. Upgrade to a newer version of Firefox, Chrome, Safari, or Edge and you'll be all set."
My tablet is not a new one but thing is that people who visit my clients website, also will have this problem because the target audience are older people.
Can this be fixed in any way?
Thanks!

Greetings Ton
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Mol4
Mol4
Sherlock Holmes The Voice
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Hello Ciaran,

I think I leave it to it, it's a real old iPad2 :D
Thanks for testing though!

Greetings,
Ton
  1. more than a month ago
  2. Commercial Templates
  3. # 1
ciaran
ciaran
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Hi Ton

What browser and version are you using on your tablet device?

Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 2
Mol4
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Sherlock Holmes The Voice
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Hello Ciairan,

I'm using Safari on the tablet.

Greetings,
Ton
  1. more than a month ago
  2. Commercial Templates
  3. # 3
ciaran
ciaran
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Hi Ton

To amend try adding the following to the Custom CSS field of your templates parameters (Extensions -> Templates -> [YourTemplateStyle] -> Custom CSS)....

.unsupported {

    display: none !important;

}


Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 4
Mol4
Mol4
Sherlock Holmes The Voice
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Hello Ciaran,

Thanks! This works fine :-)

Greetings Ton
  1. more than a month ago
  2. Commercial Templates
  3. # 5
Mol4
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One thing though. The hamburger menu on my iPad (portrait view) doesn't work. When clicking on it nothing happens.
On smartphone it works fine.
Thanks!
  1. more than a month ago
  2. Commercial Templates
  3. # 6
ciaran
ciaran
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Hi Ton

Strangely we are unable to replicate this issue. We have tested on both Chrome and Safari on both iPad 9.7 and iPad 11 and are unable to replicate any issues with the burger menu. Could you please details the device you are having an issue on?

Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 7
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