Recent
Categories
View Replies (7)

Browser error

0
Votes
Undo
  1. Mol4
    Mol4
  2. Sherlock Holmes The Voice
  3. Commercial Templates
  4. Thursday, 24 June 2021
  5.  Subscribe via email
Hello Ciaran,

on my testsite I'm using the Emani template.
On desktop and smartphone everything is oke.
But when I open the website on my tablet I get this error:
"Sorry, this website uses features that your browser doesn't support. Upgrade to a newer version of Firefox, Chrome, Safari, or Edge and you'll be all set."
My tablet is not a new one but thing is that people who visit my clients website, also will have this problem because the target audience are older people.
Can this be fixed in any way?
Thanks!

Greetings Ton
Responses (7)
ciaran
ciaran
Love Fool Sherlock Holmes The Voice
Notable Answerer Notable Answerer
Accepted Answer Pending Moderation
0
Votes
Undo
Hi Ton

What browser and version are you using on your tablet device?

Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 1
Mol4
Mol4
Sherlock Holmes The Voice
Accepted Answer Pending Moderation
0
Votes
Undo
Hello Ciairan,

I'm using Safari on the tablet.

Greetings,
Ton
  1. more than a month ago
  2. Commercial Templates
  3. # 2
ciaran
ciaran
Love Fool Sherlock Holmes The Voice
Notable Answerer Notable Answerer
Accepted Answer Pending Moderation
0
Votes
Undo
Hi Ton

To amend try adding the following to the Custom CSS field of your templates parameters (Extensions -> Templates -> [YourTemplateStyle] -> Custom CSS)....

.unsupported {

    display: none !important;

}


Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 3
Mol4
Mol4
Sherlock Holmes The Voice
Accepted Answer Pending Moderation
0
Votes
Undo
Hello Ciaran,

Thanks! This works fine :-)

Greetings Ton
  1. more than a month ago
  2. Commercial Templates
  3. # 4
Mol4
Mol4
Sherlock Holmes The Voice
Accepted Answer Pending Moderation
0
Votes
Undo
One thing though. The hamburger menu on my iPad (portrait view) doesn't work. When clicking on it nothing happens.
On smartphone it works fine.
Thanks!
  1. more than a month ago
  2. Commercial Templates
  3. # 5
ciaran
ciaran
Love Fool Sherlock Holmes The Voice
Notable Answerer Notable Answerer
Accepted Answer Pending Moderation
0
Votes
Undo
Hi Ton

Strangely we are unable to replicate this issue. We have tested on both Chrome and Safari on both iPad 9.7 and iPad 11 and are unable to replicate any issues with the burger menu. Could you please details the device you are having an issue on?

Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 6
Mol4
Mol4
Sherlock Holmes The Voice
Accepted Answer Pending Moderation
0
Votes
Undo
Hello Ciaran,

I think I leave it to it, it's a real old iPad2 :D
Thanks for testing though!

Greetings,
Ton
  1. more than a month ago
  2. Commercial Templates
  3. # 7
  • Page :
  • 1


There are no replies made for this post yet.
Be one of the first to reply to this post!

Site Links

Recommended

Join Our Newsletter

* indicates required
We respect your privacy and do not tolerate spam and will never sell, rent, lease or give away your information (name, email, number, etc.) to any third party. Nor will we send you unsolicited email.
Joomla51 - Mullaghmore, Co. Sligo, Ireland
Joomla51.com is not affiliated with or endorsed by the Joomla! Project or Open Source Matters.
The Joomla! name and logo is used under a limited license granted by
Open Source Matters the trademark holder in the United States and other countries.

We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.

Ok