Hello

May I suggest sending temporary administration access to your Joomla installation to info@joomla51.com and we will examine this issue further. For our reference please paste a link to this post in your email.

Ciaran

Hello

May I suggest sending temporary administration access to your Joomla installation to info@joomla51.com and we will examine this issue further. For our reference please paste a link to this post in your email.

Ciaran

Just sent you the information. Let me know if you don't see it.

Thank you

Please include a username and a URL to your Joomla administration.

Ciaran

Ah my apologies. You have them in a separate email. Looking into the issue now.

Ciaranb

Could I aks you to check the details provided as they are giving us the following notice..

Username and password do not match or you do not have an account yet.

Ciaran

Ahhh sorry, I sent you the wrong username. The username is Joomla51. Just tried it and everything works. Let me know if you have any other issues.

Thank you for reporting this issue.

This issue should be now resolved. I have just created a new update for the template and applied it to your site.

Ciaran

Hi Ciaran,

That update messed up some other things on the site, such as the menu items. If you can fix that, that would be great. If not, can you revert it back to the old version and send us the updated template? I will have our developer install it so it doesn't mess other things up.

Hello

Just to confirm, are you referring to the gaps between some of your parent menu items? Could you detail for me the issues you are having? The only area of the template was related to the alternative blog layout.

Ciaran

Hi Ciaran,

That is correct. those gaps weren't there before. So not sure what happened. Also, under the "Our Blog" menu item, the third menu item has disappeared (it is in white), but when you hover you do see the submenu items. Not sure if this is the menu type that was chosen or not.

Hello

I've checked your site a couple of times however it always seems to return a 404 page not found error and more recently a timed out error. Is this site still available or maybe you are having some hosting issues?

Ciaran

That's strange. It is still up on our end. Are you still getting that error? I just checked and had no problems. Can you send me your IP address? Maybe I need to whitelist it?

Hello

Yes, the issue appears to be still present. Our current IP is 51.37.76.110

Ciaran

Thank you

To amend try adding the following to the Custom CSS field of your templates parameters (Extensions -> Templates -> [YourTemplateStyle] -> Custom CSS)....

.hornav > ul > li > a, 

.hornav > ul > li > span {

    column-count: 1;

}

Ciaran

Hi there,

Sorry for the delay. I have added your ip address so you shouldn't get blocked. I tested this out and it seems to work. The only thing left is why the Blogspot menu item (see attached photo) is white instead of black, like the rest of the menu items.

Hello

To amend try also adding the following to the Custom CSS field of your templates parameters (Extensions -> Templates -> [YourTemplateStyle] -> Custom CSS)....

.hornav ul ul li span {

    color: #2e2e2e;

    padding-inline: 10px;

    font-size: .85rem;

}

Ciaran

I have done this, but now we have one more issue...the mobile menu. When you open it, everything is in one line and expanded. I also have an error with your "padding-inline" line of code. I have attached that as well.

If you can go in and look at that all, that would be great. Just let me know if you still can't log in. In the Ariana template files (accessed through the template styles and then clicking on "Ariana", we have a css file called "jwccustom.css." You will see the code in there if you want to make any changes to it.

Thanks for your help in getting this fixed. We have campaigns running sending traffic to the site, so I want to make sure that everything is working properly.

Hello

Thank you for your patience. This issue should be now resolved. It seems that the menu override was not getting installed with the update so I have added these overrides manually which should resolve all mentioned issues.

Ciaran

Yes, it did fix everything. Thank you so much for your help.