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  1. wisobe
    wisobe
  3. Pre-Sales Question
  4. Wednesday, 10 July 2013
  5.  Subscribe via email
Hi,

I purchased a template on your website and I have a few questions:

1) After my purchase, I discovered that I have an active subscription on my account. What does this mean? What will happen when the subscription changes to inactive?
2) I downloaded my template, however it seems like I can't download it twice. Is this normal?
3) Is there any support by email or is it only on this forum?

Thanks upfront for your help.

Peter
Responses (7)
ciaran
ciaran
Love Fool Sherlock Holmes The Voice
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Hi Peter

1. A single purchase of a template allows access to all files associated with this template while your subscription lasts (3 months).

2. You should be able to continue to access your downloads via the 'My Downloads' link to the top right of this page.

3. For the benefit of the masses we have moved all support to our forum.

Ciarán
  1. more than a month ago
  2. Pre-Sales Question
  3. # 1
wisobe
wisobe
Accepted Answer Pending Moderation
0
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Hi Ciarán,

Thanks for your fast reply.

Just to make sure I have all information regarding point number one. After the 3 months, the only thing that will happen is that I won't be able to access the files anymore, however I will still be able to use the template on my end for as long as I want. Correct?

For the moment I can't download the files. It does not appear in my downloads. Probably because I used another name while purchasing. Is it possible to put it back in my account? Thanks.

Peter
  1. more than a month ago
  2. Pre-Sales Question
  3. # 2
ciaran
ciaran
Love Fool Sherlock Holmes The Voice
Notable Answerer Notable Answerer
Accepted Answer Pending Moderation
0
Votes
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Hi Peter

Yes that is it. You can continue to use the template as you wish after your subscription stops.

Would you have the username used to make your purchase and I will ensure everything is ok on this end?

Ciarán
  1. more than a month ago
  2. Pre-Sales Question
  3. # 3
wisobe
wisobe
Accepted Answer Pending Moderation
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Hi Ciarán,

The purchase has been done with my username, wisobe.

Thanks for your replies.

Peter
  1. more than a month ago
  2. Pre-Sales Question
  3. # 4
ciaran
ciaran
Love Fool Sherlock Holmes The Voice
Notable Answerer Notable Answerer
Accepted Answer Pending Moderation
0
Votes
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Thank you Peter for your subscription.

Any further queries please feel free to contact us.

CIarán
  1. more than a month ago
  2. Pre-Sales Question
  3. # 5
wisobe
wisobe
Accepted Answer Pending Moderation
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Hi CIarán,

The purchase is still not available in my downloads. Were you able to fix this?

Best regards,
Peter
  1. more than a month ago
  2. Pre-Sales Question
  3. # 6
ciaran
ciaran
Love Fool Sherlock Holmes The Voice
Notable Answerer Notable Answerer
Accepted Answer Pending Moderation
0
Votes
Undo
Hi Peter

Your template should be available to you via the 'My Downloads' link to the top right of this page.

Ciarán
  1. more than a month ago
  2. Pre-Sales Question
  3. # 7
wisobe
wisobe
Accepted Answer Pending Moderation
0
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It's working. Thanks!
  1. more than a month ago
  2. Pre-Sales Question
  3. # 8
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