1. marcelhavlik
  2. Commercial Templates
  3. Wednesday, 12 September 2018
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Hi Ciaran, Animate on Scroll is not working in Sophia template - affected is also your demo server.
ciaran Accepted Answer Pending Moderation
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Hello

Are you having this issue on a particular browser? Testing in both Firefox and Chrome, we are unable to replicate any issues.

Ciaran
marcelhavlik Accepted Answer Pending Moderation
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Sorry, only my Chrome browser is affected - IE and Edge works great. It seems that one addon is blocking parallax and animate on scroll effects. Could you please point me what could cause this issue? Other websites using parallax effect works for me - the issue is only with J51 templates.
marcelhavlik Accepted Answer Pending Moderation
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Hi Ciaran again, I did some analyze on this and have something important. Interesting is that only some computers (vendor HP) and only some templates have this issue in Google Chrome browser - for example Beaumont and newer does not work, but Ashley or Fedora work like a charm. I also do not understand why only HP laptops are affected, but I have already 2 cases - there must be an applications affecting this issue, but as I already mentioned, some templates work. Could you please check what has been changed since Beaumont template and find a solution for this? Please let me know, if I can assist you.
ciaran Accepted Answer Pending Moderation
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Hello

Strangely we are unable to replicate any issues with animations in the Chrome browser. May I ask what version of Chrome are you using?

Ciaran
marcelhavlik Accepted Answer Pending Moderation
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I have always the latest version of Google Chrome and fully agree with you, it is very strange - especially why Ashley, Fedora, Classic (and some more) work and newest templates like Sophia, Hayley, Kaylee, Juliet and others DONT :-(
Didn't you change something in the CSS or any library?
ciaran Accepted Answer Pending Moderation
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Nothing in the animations library has changed. Other CSS has changed but without been able to replicate the issue, it becomes very difficult to pinpoint what, if any, CSS may be causing this issue. I will test as many environments over the coming days as possible and hopefully, we can replicate this issue.

Ciaran
marcelhavlik Accepted Answer Pending Moderation
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Ciaran, I can provide you access to my laptop via Teamviewer. If you agree, please contact me via email.
williams Accepted Answer Pending Moderation
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I have the same issue... I've got an HP Envy laptop w/ Windows 10 and scrolling doesn't work on chrome or Firefox. Have issues w/ ajax ordering on certain backend components as well. Everything works fine on Edge... Heard this is a backhanded way of forcing people to go to Edge... Really hope they put out a fix for this.

Steph H.
marcelhavlik Accepted Answer Pending Moderation
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Hi Ciaran, I have downloaded your latest template Robyn and the result is: parallax effect works now but animate on scroll don't. As williams mentioned, the same issue is also with Firefox. My laptop is HP Spectre 13 and second is HP EliteBook 820 G3.
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