Hi Tina

May I suggest sending temporary administration access to your Joomla installation to info@joomla51.com and we will examine this issue further. For our reference please paste a link to this post in your email.

Ciaran

Alright. Now I know what caused the problem: in the german environment it's not called smart search but "Suchindex". Suchindex is a very far far far translation of "Smart Search". I wonder why they didn't leave it by it's original name since we are used to use english words. I installed it and it works perfectly.

Thank you Ciaran for your help
A suggestion for you and me: you could ask users if they tried to check it in english instead of their native installed language if different and I will check the wording in english sooner

(I hope this thread would help others too).

Thank you Tina

To resolve, could you try deleting the ../plugins/finder/weblinks folder. I believe this will resolve the issue for you.

Ciaran

Hi Ciaran,
there is no folder of that name: see attachement.
Search won't work either
Thank you for your help in advance!
Tina

Hello

As the Search module has been officially removed from Joomla (https://github.com/joomla/joomla-cms/pull/20637), have you considered using its replacement, the Smart Search module?

Ciaran

Hi Ciaran,
I see. Unfortunatly the site does not provide the Smart Search plugins. Can't find them. Has this to do with "your" installation package? Or: where can I find them?

Hello

If you navigate to System -> Discover is the Smart Search listed? It should exist however may not be yet installed.

Ciaran

Hi,
No, not there. I used a Joomla51 package and installed it with the example content.
So how can I get the smart search?
thank you.

Hello

May I suggest sending temporary administration access to your Joomla installation to info@joomla51.com and we will examine this issue further. For our reference please paste a link to this post in your email.

Ciaran

Done

Thank you

Your Smart Search module appears to be already installed. You will find it listed under Content -> Site Modules -> New -> Smart Search.

Ciaran

Hi Ciaran,

I am sorry, but there is no smart search...

I am so sorry, Ciaran, but we are writing since 2 weeks without any progress. How can we setup the search?!

did you followed the given instructions?
on home dashboard, click on modules, then top left new, then the page Select a Module Type appears, choose smart search

I'm starting to feel a bit like Kafka's The Castle, because if you look at my last answer you can see from the screenshot that the module does NOT EXIST. It is probably related to the installation of the package, as it was a Joomla51 installation with sample content. Apparently
- the normal search is broken (see my first posts)
- the Smart Search does not exist.
PLEASE HELP!

Hello

Could I ask you to reset up the access for us? When we attempt to log in with the previous details we get the following notice..

Username and password do not match or you do not have an account yet.

Ciaran

Right, third attempt. I didn't change anything, user has been active and you've been logged in once, but resent all the data to you. Hope we will find a solution soon.

Thank you

I have checked your installed modules and the Smart Search module appears to be already installed...



Ciaran

Ah ok, that all makes sense. I know some of the Joomla translations can be suspect at best. Thank you for the update and for your suggestion which is something we will certainly consider in the future.

Ciaran