1. Fab013
  2. Free Templates / Extensions
  3. Monday, 22 April 2024
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Hi there
I've just purchased the Numbers Module
And after the installation (joomla5) the website is not visible, since i get only this error:

0
Failed opening required '/home/mysite/http://mysite.com/components/com_content/helpers/route.php' (include_path='.::/opt/cpanel/ea-php82/root/usr/share/pear')

Surprisingly, I don't see a customer service on this nice website, so I hope this is the right place to have an answer.
How can i solve the problem?
Thank you in advance

Fab
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Hi Fab

May I suggest sending temporary administration access to your Joomla installation to info@joomla51.com and we will examine this issue further. For our reference please paste a link to this post in your email.

Ciaran
  1. more than a month ago
  2. Free Templates / Extensions
  3. # 1
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Done. Sorry for the delay in my answer..
Thank you so much..

Fab
  1. more than a month ago
  2. Free Templates / Extensions
  3. # 2
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Hi Ciaran
did you forget me? :)

Fab
  1. more than a month ago
  2. Free Templates / Extensions
  3. # 3
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Hi Fab

We replied to your email with details of an error message when we attempted to access your Joomla administration.

Ciaran
  1. more than a month ago
  2. Free Templates / Extensions
  3. # 4
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Hi Ciaran
just sent another email with administration access, checked three times.
Let me know here if something goes wrong.
Thank you...:)

Fab
  1. more than a month ago
  2. Free Templates / Extensions
  3. # 5
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Thank you Fab

Could I ask you to allow us access to your Extensions Manager so we can try updating your Numbers module.

Ciaran
  1. more than a month ago
  2. Free Templates / Extensions
  3. # 6
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Hi Ciaram
you mean as a super user?

Fab
  1. more than a month ago
  2. Free Templates / Extensions
  3. # 7
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Hi Fab

Yes, super user access would give us access to your extensions manager.

Ciaran
  1. more than a month ago
  2. Free Templates / Extensions
  3. # 8
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Hi Ciaran
Done.
I take this opportunity to say: if by chance something goes wrong, there will be no problem changing this extension with another one of yours. I have already bought "news module" and it works fine (err... almost fine... in the overlay option, the underlying image does not appear... if you could fix this too I would be happy)
:D

Fab

P.S. perhaps it is time to explain the "news module" problems better:
- "Item Layout" works in all four Column and Row modes, but does not work in Overlay mode (the nicest), as the underlying image does not appear
- the "button text" never works
  1. more than a month ago
  2. Free Templates / Extensions
  3. # 9
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Thank you Fab

The Numbers module issue should be now resolved.

Would you have a URL to an example of the issue with the News module?

Ciaran
  1. more than a month ago
  2. Free Templates / Extensions
  3. # 10
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Hi Ciaran
First of all, thanks to you!
No, the module doesn't work. It seems strange to me that you didn't notice it yourself, since you published the module on the homepage. The site no longer goes down, but the module does not work...

Regarding the problem of the News module, attached is an image with this module in the "overlay" layout as it appears published.
You see only a black background and the text (setting: "overlay text=always display";) but you don't see the underlying photo, as you see it in your nice demo page. Nor do you see the display button "read more".

Fab
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  1. more than a month ago
  2. Free Templates / Extensions
  3. # 11
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