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Natalie can't be installed because of "duplicate error"

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  1. belex24
    belex24
  2. Sherlock Holmes
  3. Commercial Templates
  4. Wednesday, 07 August 2024
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Hi!
I urgently need this template to be ready to be installed.
I already installed it even 4 times, always ended in errors.
And we wanted to launch the website this week.
Please could you help resolve this Duplicate entry '700-4.4.4-2024-03-28' for key 'kooft_schemas.PRIMARY' during install process.
As I can see it's a common problem of the new templates.
thank you very much! Tina
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belex24
belex24
Sherlock Holmes
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Hi!

I am waiting since last week without any response for repairing the buggy Natalie template which I bought.

I’m not sure what’s the problem and how we can take a step forward.would you provide repair version?
What about all the other users who download the buggy version?
Or do you prefer to give me my money back?

Which is for me not a good solution because we already planned the website with this template and me and my client needs to re-design everything which is another huge amount of work becaue I already invested many hours trying to get this template running.

Till now I was a huge fan of Joomla51 because of the easy templates and the great support. But now it's a bit frustrating getting no answers, waiting for a whole week (because I communicated the error already in other threats one week ago.)

Looking forward for your solution.

Thank you very much.
  1. more than a month ago
  2. Commercial Templates
  3. # 1
FrancW
FrancW
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Did you try a clean Joomla 5 install with new DB and just the latest version of the template (NOT the demo installer)?
  1. more than a month ago
  2. Commercial Templates
  3. # 2
belex24
belex24
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no, I need the Demo-Content.
  1. more than a month ago
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  3. # 3
ciaran
ciaran
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Hello

Thank you for bringing this to our attention. This issue should be now resolved with the latest download of the template.

Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 4
belex24
belex24
Sherlock Holmes
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Hi Ciaran,
I am sorry, but now we have another (THIRD) error! Which is actually the first occured error :( :( :( :( :( :( :( :(

2024-08-13_10-30-07.jpg

Can you please provide a working Demo-Install Routine for Natalie.
Thank you.
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2024-08-13_10-30-07.jpg 2024-08-13_10-30-07.jpg
  1. more than a month ago
  2. Commercial Templates
  3. # 5
belex24
belex24
Sherlock Holmes
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Hello Ciaran, please can you repair Natalie??
  1. more than a month ago
  2. Commercial Templates
  3. # 6
belex24
belex24
Sherlock Holmes
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Hi Ciaran, I urgently need this Template. If you can't provide it without error, say it, so I want my money back and BTW take it from the website to prevent further frustrated clients.
  1. more than a month ago
  2. Commercial Templates
  3. # 7
belex24
belex24
Sherlock Holmes
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Hi Ciaran, still no answer :(((
  1. more than a month ago
  2. Commercial Templates
  3. # 8
ciaran
ciaran
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Hello

Strangely we are still unable to replicate this issue. regardless, I have just updated to the latest Joomla version and rebuilt the demo installer for this template which I am hoping will resolve this issue. To obtain simply re-download from your template downloads.

Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 9
belex24
belex24
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FINALLY IT WORKED WITH YOUR LATEST VERSION. I am very glad that after this 5th attempt it runs. So guys, Natalie is J5 ready. ;)
Thanks, Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 10
ciaran
ciaran
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That's great! Thank you for your update and for your patience with this issue! :)

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 11
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