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Joomla 3.8 fatal error j51_willow

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  1. ecweb
    ecweb
  2. Sherlock Holmes
  3. Commercial Templates
  4. Monday, 25 September 2017
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Hi,
I'm using J51 Willow on a web site - and got the following fatal error after joomla 3.8 upgrade:
[25-Sep-2017 06:27:17 UTC] PHP Fatal error: require_once(): Failed opening required '/home/beersheba1/public_html/libraries/regularlabs/helpers/protect.php' (include_path='.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php') in /home/beersheba1/public_html/plugins/system/sliders/sliders.php on line 97

Can you help?
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twisterking
twisterking
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If you update to Joomla 3.8.0 through the Installatron update function you get problems with the Regular Labs framework (also with the Alledia framework) because the Installatron update deletes some files or database entries. Re-installing the Regular Labs extensions solves the problem.

Workaround: Update by clicking the update to 3.8.0 link in the Joomla backend. Removing data from Installatron (just the data, not the website! This option is under 'files & tables'). Import the website into Installatron.
  1. more than a month ago
  2. Commercial Templates
  3. # 1
ecweb
ecweb
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my apologies - I thought this plugin was part of the original template package, but realised now that it was an external plugin that we had installed.
  1. more than a month ago
  2. Commercial Templates
  3. # 2
ciaran
ciaran
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Hello

May I suggest sending temporary administration access to your Joomla installation to info@joomla51.com and we will examine this issue further. For our reference please paste a link to this post in your email.

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 3
ciaran
ciaran
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Thank you

Have you since resolved this issue as we are unable to replicate it? Possibly since disabling the 'System - Regular Labs - Sliders' plugin?

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 4
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