If you've already purchased the Layla template for Joomla 4, I would first check whether version 0.2.0 is already available under "Profile → Template Downloads", as mentioned above.
If you've purchased the template again unnecessarily, I can certainly understand why you'd want a refund.
Unfortunately, Joomla51 has been experiencing serious support issues for quite some time now. As far as I know, Ciaran hasn't publicly responded in the forum since August 2025. Other customers have also reported unanswered emails and support requests.
Whether a refund is possible would ultimately need to be clarified with Joomla51 or, if necessary, your payment provider.
If you're planning to upgrade the Layla template to Joomla 6, I might also be able to help.
I've already successfully migrated and modernized several Joomla51 templates for Joomla 6 using ChatGPT. They now run natively on Joomla 6 without requiring the "Behaviour – Backward Compatibility 6" plugin.
A similar update might also be possible for Layla.
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