Hello

Have you the Joomla 4 / 5 version of your template installed?

Ciaran

Hi Ciaran,

1.1.7 January 2020

Im running J4 now.

Maikel

Hi Maikel

May I suggest sending temporary administration access to your Joomla installation to info@joomla51.com and we will examine this issue further. For our reference please paste a link to this post in your email.

Ciaran

Thank you

Have you since been able to resolve this issue as all pages appear to now load without issue?

Ciaran

Hi Ciaran,

I just updated to J5, I keep getting the 500 error see screenshot. I have since restored the website by making a backup.

Hi Ciaran,

I send you last week a email, i hope you can fix this problem.

Maikel

Hi Ciaran,

Please contact me.

Maikel

Hi webneus,

I hope Ciaran is doing well.
There hasn't been a message for a month, and unfortunately, there are no replies to emails. This isn't what you're used to; support has always been super fast.

best regards

Hey,
I also thought it was strange that he didn't respond to emails and forum posts.
I certainly hope he's doing well, although I'm starting to worry about him.

Greetz

Hi Ciaran, I have the same problem with the Ensley template - after updating from 4.1.14 to 5.4.1, I get a 500 error.

I put System debuggen on, so you can see the error i think.

Best regards, Alex

Did you enable the "Behaviour - Backward Compatibility" plugin? German: "Verhalten – Abwärtskompatibilität"

Did you enable the "Behaviour - Backward Compatibility" plugin? German: "Verhalten – Abwärtskompatibilität"

I don't use the plugin at all.

I have activated the error log, where you can see the errors - unfortunately, I personally can't do anything with it.

You need to enable the J5 compatibility plugin. Otherwise, you will get an error 500.

Did you enable the "Behaviour - Backward Compatibility" plugin? German: "Verhalten – Abwärtskompatibilität"

This solved my problem!! THX!

colors4life You should not leave the debug mode on for a live website! The debug mode displays a lot of information which should not be disclosed to the public

Either you switch Debug off, as soon as there a no longer problems on your website. Or you might want to restrict debug mode for Super Users only. You can do so in the plugin System - Debug.