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Issue with J51_Ensley_J4

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  1. jotabe309
    jotabe309
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  4. Sunday, 30 October 2022
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J51_Ensley_J4 - Suddenly I cannot change any parameter of the template, such as LOGO text, Copyright Info, etc., I get always the message:

"The form cannot be submitted as it's missing required data.
Please correct the marked fields and try again."

No missing data are shown, how should I correct it?
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ciaran
ciaran
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Hello

May I suggest sending temporary administration access to your Joomla installation to info@joomla51.com and we will examine this issue further. For our reference please paste a link to this post in your email.

Ciaran
  1. more than a month ago
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  3. # 1
ciaran
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Note that this can happen if any of your image fields is linked to an image that does not exist.

Ciaran
  1. more than a month ago
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  3. # 2
jotabe309
jotabe309
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Hi Ciaran,

I cannot send you temporary administration access to my Joomla installation, because I'm testing it on my own PC (XAMPP for Windows) before getting online with the template to be sure it works... and it doesn't, unfortunately.

All the images contained in the web site exist in the Content Media menu. And I tested it with the template J51_Amelia_J4 which works perfectly.

I did take a look right now before answering to you and that's what I can confirm. So please what shall I do?
  1. more than a month ago
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  3. # 3
ciaran
ciaran
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Hello

Could you try checking each tab of your template settings for any invalid field entries. I believe it should be indicated by a red border around the field.

Ciaran
  1. more than a month ago
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  3. # 4
jotabe309
jotabe309
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Hello!

No, there's no indication of any invalid field entry, just the error message.

I have now installed the mentioned template in my web site and I'll send you (info@joomla51.com) the temporary administration access so that you can check yourself the issue with that template.

Regards,
J. R. Bust
  1. more than a month ago
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  3. # 5
ciaran
ciaran
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Hi J.R.

Just checking have you sent the mentioned details as we do not appear to have received them? Note for our reference please paste a link to this post in your email.

Ciaran
  1. more than a month ago
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  3. # 6
jotabe309
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Hello,

here you are: the URL of my web site.
References
  1. https://jrbustamante.com
  1. more than a month ago
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jotabe309
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And YES, I sent you to info@joomla51.com the necessary data as an Attachment.
References
  1. https://jrbustamante.com
  1. more than a month ago
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  3. # 8
ciaran
ciaran
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Thank you

Clearing the image from the Body/Header Styling -> Header Background Image has allowed us to save your template configuration.

Ciaran
  1. more than a month ago
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  3. # 9
jotabe309
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Thank you very much

It helped really, I've checked the web site and everything is okay.

Regards,
J. R. Bust
  1. more than a month ago
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  3. # 10
ciaran
ciaran
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That's great... thank you for the update.

Ciaran
  1. more than a month ago
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  3. # 11
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