1. Burnardo
  2. Commercial Templates
  3. Thursday, 23 April 2020
  4.  Subscribe via email
Hi,

Just setup a testing site with Everly template and 2 modules with j51_icons 2 different pages.

For unknown reason in a Chrome browser, one of the instances of j51_icons module does not show.
It appears that in Firefox, there is no probleme and both nicely display.

How do I go about trying to solve this issue?
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Hello

Would you have a URL to an example of this issue? If not does enabling 'Animate.css' in the General -> Misc tab of your template settings resolve the issue?

Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 1
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Hi Ciaran,

This issue is visible on this page:
https://fysio.briteblu.com/contact2
Again, it is a 'test-location'. Looking with a Chrome browser there is no j51_icons module visible on the right side of this page.

In the same site, another j51_icons module is placed on the url ( a bit further down on this page...):
https://fysio.briteblu.com/

With Chrome this one does show, nicely... which seems 'funny'.

In FireFox and IE-beta both instances show, as supposed to....

For your remark on the use of animate.css. Turning this 'on' or off' changes the animation (of course) but still makes the module visible in both 'on' and 'off'.

Thanks for your effort,
Ben
  1. more than a month ago
  2. Commercial Templates
  3. # 2
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Thank you Ben

May I suggest sending temporary administration access to your Joomla installation to info@joomla51.com and we will examine this issue further. For our reference please paste a link to this post in your email.

Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 3
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Details are sent...
  1. more than a month ago
  2. Commercial Templates
  3. # 4
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Hello

We do not appear to have received access details. Can you confirm that these details have been sent to info@joomla51.com ?

On a side note we notice that your icons appear to be displaying on Chrome without issue. Have you since been able to resolve this issue?

Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 5
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Details are (again) sent to the mentioned address.

Apparently there has been some hickup. On the page on which it first showed animated, now there is only appeaerance of the module without animation.
And the initial show of the second page is OK, but it never re-appears.
(description only for Chrome browser...)

Still believe it has to do with cache of some kind, but I am not sure.

Thanks,
Ben
  1. more than a month ago
  2. Commercial Templates
  3. # 6
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Thank you Ben

The issue appears to be related to the animate CSS not loading which is required when animating modules on scroll/load. I have made some changes and this issue should be hopefully now resolved?

Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 7
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Thank you Ciaran,

Unfortunately th issue is still there, but your tip brings me to a possible solution which I will further implement. Loading the animate css in a different way...

Thanks for your help,
Ben
  1. more than a month ago
  2. Commercial Templates
  3. # 8
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