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Hornav menu not showing subitems on mobile devices

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  1. sjudelson
    sjudelson
  2. Sherlock Holmes
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  4. Saturday, 01 October 2016
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I cannot get the hornav menu on my J51 Substance template to work on mobile devices after upgrading to Joomla 3.6 (from 2.5). Submenu items do not display, let alone open. I added ‘moomenu’ to the Menu Tag ID and disabled Convert to Module Position (hornav) (which were your instructions under 2.5). The menu functions on my laptop, but not on a smartphone. Help (please)!
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sjudelson
sjudelson
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After more investigation, it appears that on mobile devices the submenu items are visible from pages that are one step down (and lower) in the menu structure, but not from top tier menu pages.
  1. more than a month ago
  2. Commercial Templates
  3. # 1
ciaran
ciaran
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Hello

May I suggest sending temporary administration access to your Joomla installation to info@joomla51.com and we will examine this issue further. For our reference please paste a link to this post in your email.

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 2
ciaran
ciaran
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Thank you Steven

Could I ask you to try installing 'jQuery Easy' which would help in resolving any Javascript conflicts. A guide on installing 'jQuery Easy' can be found here... https://joomla51.com/tutorials/item/resolving-javasript-errors-in-joomla-using-jquery-easy

Failing that may I suggest allowing us access to your Extensions Manager and we will examine this issue further.

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 3
sjudelson
sjudelson
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Thank you for your prompt reply! I have granted your Super User status so you can the access you requested.

I have also installed 'jQuery Easy as you suggested. Console reports mootools error <Use of getAttributeNode() is deprecated. Use getAttribute() instead.> and jquery <Use of getPreventDefault() is deprecated. Use defaultPrevented instead.> issues, neither of which I understand.

Steven
  1. more than a month ago
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  3. # 4
sjudelson
sjudelson
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Ciarán -

I assume you did something, because the menu is working on my mobile device! Thank you very much! Please let me know what you did, so I will know what the problem is if it ever arises again. Thanks a lot!

Steven
  1. more than a month ago
  2. Commercial Templates
  3. # 5
ciaran
ciaran
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Thank you Steven

Nothing done on our end so I suspect you installing 'jQuery Easy' resolved the issue. You may have originally been loading a cached version of the site which would explain the delayed result.

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 6
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