1. Carrie Wrigley
  2. Commercial Templates
  3. Friday, 18 July 2014
  4.  Subscribe via email
Hi Ciaran. You helped me a week or so ago to get the contact form to display on my site, without the contact info, as you do on your site. Now that my site is mostly built, I am testing functionality. Can't for the life of me get the contact form to send messages to any of my contact emails. It sends to the "test sender," and gives a verification message in Joomla ("your message has been sent.";) But really, it hasn't been sent. It doesn't show up either in my Gmail Pop3 (that works with everything else with the same email) or in my direct email account with my hosting provider.

I know your contact form works on your site, because that's how I first reached you. I scoured the Joomla Forums yesterday, and found to my dismay that this problem has afflicted dozens of people, ever since the introduction of Joomla 2.5. Many have offered solutions, but none seem to work for everyone (and none for me.) Joomla 1.5 sent from the contact form fine, including on all my old sites. My one remaining 1.5 site still sends fine, to the very same email. But replacing my hack-prone 1.5 sites is what got me into all this of rebuilding all my sites. I really need it to work in these new Joomla 3 sites.

Observably, your contact form works. Any tips on how to get mine working? I'm including links to the Joomla Forum posts I looked at yesterday. This problem has dogged SO many people, for several years - no consistent, effective solutions have been reported. Obviously, a beautiful new site is essentially worthless if your customers can't reach you. I'd appreciate any guidance you can give, based on the successful operation of the contact form on your site. Here's the Forum links describing the struggles others have had over recent years with this problem (2.5 to the present):

http://forum.joomla.org/viewtopic.php?f=470&;t=413724&sid=3251aaf323b39660cf1ae6c6a4655c1b&start=30 "Joomla Contact Form Does Not Send Me Emails"

http://forum.joomla.org/viewtopic.php?t=711811 "Joomla 2.5.4 Form Not Sending Mail"

I know this question isn't template-specific - but without the ability to generate actual communication, the contact form in the template is just a pretty face. I'd really appreciate any guidance you can give on this.
Accepted Answer Pending Moderation
0
Votes
Undo
Hi Carrie

I suspect the issue is related to your server PHP mail settings. Joomla uses 'PHP Mail' to send emails by default. I would suggest contacting your server administrator and ensure no errors are been reported and that everything is set correctly.

Alternatively you can select SMTP from the mailer dropdown in your 'Mail Settings'. You will need your server SMTP details to set this up completely.

Ciarán


Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 1
Accepted Answer Pending Moderation
0
Votes
Undo
I did some more research and realized I didn't have the site email set to the same address as the identified contact - so fixing that fixed most of this. For the rest, I took your advice and called my hosting company. They identified some issues on several of the emails, but we were able to resolve everything. So now the email on all 5 sites is working fine. Thanks for the tip!
  1. more than a month ago
  2. Commercial Templates
  3. # 2
Accepted Answer Pending Moderation
0
Votes
Undo
That's great Carrie. Delighted to hear everything ended well :)

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 3
  • Page :
  • 1


There are no replies made for this post yet.
Be one of the first to reply to this post!

Join Our Newsletter

* indicates required
We respect your privacy and do not tolerate spam and will never sell, rent, lease or give away your information (name, email, number, etc.) to any third party. Nor will we send you unsolicited email.
Joomla51 - Mullaghmore, Co. Sligo, Ireland
Joomla51.com is not affiliated with or endorsed by the Joomla! Project or Open Source Matters.
The Joomla! name and logo is used under a limited license granted by
Open Source Matters
the trademark holder in the United States and other countries.

We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.

Ok