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Membership support, VAT and wrong Template

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  1. KHK
    KHK
  3. General
  4. Thursday, 25 August 2022
  5.  Subscribe via email
Hi Ciaran, I have several questions about membership and the template and invoice.

1. i have just read the terms and conditions of a membership on the homepage. What support do I get after these periods (3,6 12 months)?

2. yesterday I just bought another single template. The download file contains the Joomla 3 version. But I wanted the J4 version. To be fair, I have to say that it may also have been my mistake when ordering. Can you provide me with the J4 version for download?

3. with my other purchases (see profile KHK) I did not pay any tax as a B2C customer with a valid VAT no.. But on yesterday's invoice EUR 3.61 tax was added.

Regards KHK
Responses (4)
ciaran
ciaran
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Hi KHK

1. All support is offered either via this forum or by email. You will find that all posts are supported regardless if the user is still a member or not.

2. Sure. I have just updated your purchase to the Joomla 4 version of the template which should be now available for you to download via your Profile -> Template Downloads.

3. What is your Paypal address and I will ensure that you are refunded the tax amount?

Ciaran
  1. more than a month ago
  2. General
  3. # 1
KHK
KHK
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Hi Ciaran,

thank you for your reply.
Point 1 and 2 are therefore completed.

For point 3 I have a proposal. I want to buy one or two templates more, so you can just send me an discount code.
I send the paypal adress via eMail. Use the easiest way for you.
Are you shure the tax will not charged again?

regards KHK
  1. more than a month ago
  2. General
  3. # 2
ciaran
ciaran
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Hello

A coupon has been sent as requested which will cover the VAT amount as requested.

If you continue to have an issue with the VAT being subtracted could you please email your VAT number and I will examine the issue further. Also, you can check your VAT number at the following URL... https://ec.europa.eu/taxation_customs/vies/#/vat-validation

Ciaran
  1. more than a month ago
  2. General
  3. # 3
KHK
KHK
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Hi Ciaran,

thank you for your reply and the coupon.

I verified my tax number with the european validation site and it´s correct.
After that I tested the purchase process again a few minutes ago and the tax will be not charged not longer.
So I use the coupon only if there will be another fault in purchase in future.

Thanks for your efforts

KHK
  1. more than a month ago
  2. General
  3. # 4
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