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Cannot put keywords into Tags - Naomi

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  1. mesquite
    mesquite
  2. Sherlock Holmes
  3. Commercial Templates
  4. Friday, 14 February 2020
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Hi Ciaran
Please assist
I'm trying to put keywords into the "TAGS" on the homepage and others but it doesn't save them and remains blank.
If you respond I'll give administrator access.

Regards
Terry
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ciaran
ciaran
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Hi Terry

Just to confirm that this is a template related issue, could you try enabling one of the default Joomla templates (Protostar) and see if the issue still exists.

Ciaran
  1. more than a month ago
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  3. # 1
mesquite
mesquite
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I've got Protostar showing in my FTP folder but not when I look through the backend?
I've got an identical site running with the same template (Naomi) at http://www.bodyessentialromford.co.uk and had no problem adding to the tags section on various pages.
I've replied to your email with user login details.

Regards
Terry
  1. more than a month ago
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  3. # 2
ciaran
ciaran
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Hello

You may have uninistalled your Protostar template. Can you install it by navigating to Extensions -> Manage -> Discover ?

Ciaran
  1. more than a month ago
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  3. # 3
ciaran
ciaran
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Hello

If the issue is present using the default template (Protostar), then this is not a template issue and more likely to be a plugin issue. Try disabling any installed 3rd party plugins to see if this resolves the issue. If yes then enable each until you find the offending plugin.

Ciaran
  1. more than a month ago
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  3. # 4
mesquite
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Hi Ciaran
Tried this with no effect. (I'd only installed 2)
The strange thing is this is a "mirror" image of: http://www.bodyessentialromford.co.uk and I had no problem doing the tags on this site.
Same everything????

Regards
Terry
  1. more than a month ago
  2. Commercial Templates
  3. # 5
ciaran
ciaran
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Hi Terry

I tested your site and I appear to be able to add tags to your articles without any issue?

Ciaran
  1. more than a month ago
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  3. # 6
mesquite
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Hi Ciaran
I'm afraid that doesn't help as I cannot.

Regards
Terry
  1. more than a month ago
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  3. # 7
ciaran
ciaran
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Are you having the issue in the frontend or backend of the site?

Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 8
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